Information we collect
Information you give us. When you fill out a form, chat with us, text us, or call us, we collect what you share, such as your name, business name, email, phone number, website, industry, and your message.
Conversation records. Calls, chats, and text conversations with our AI agents may be recorded, transcribed, or summarized so we can respond, book appointments, and improve our service.
Website data. Like most websites, we and our service providers may collect basic technical data such as your browser type, pages visited, and general location from your IP address. Our chat widget and forms may use cookies to work properly.
How we use your information
- To respond to your inquiry and send you the information you asked for
- To schedule, confirm, and remind you about appointments
- To provide, set up, and support TwentyFour7 services for our clients
- To improve our agents, knowledge bases, and website
- To comply with legal obligations and protect our rights
Text messaging (SMS)
If you opt in, we may text you about your inquiry, including replies, appointment confirmations, and reminders. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business, such as our CRM and messaging platform, phone and texting carriers, email delivery, and website hosting. They may use your information only to provide services to us.
- Legal and safety recipients when required by law or to protect the rights, property, or safety of TwentyFour7, our clients, or others.
- A successor if our business is merged, sold, or reorganized, subject to this policy.
If you contacted one of our clients
TwentyFour7 agents answer calls and messages on behalf of the businesses that use our service. If you called, texted, or chatted with one of those businesses, that business controls your information, and its own privacy policy applies. We process that information on the business’s behalf. To make a request about that information, contact the business directly.
Health information
Our agents don’t collect medical history or health details. They answer approved questions and book appointments, and the business’s team handles anything health-related. Please don’t share medical information through our agents, forms, chat, or texts.
Your choices and rights
- Texts: reply STOP to any message to stop receiving texts.
- Email: use the unsubscribe link in any marketing email.
- Access, correction, or deletion: email us and we’ll respond within a reasonable time, as required by applicable law.
We keep information only as long as we need it for the purposes above or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
Contact us
YIELDHOUSE LLC · Bentonville, Arkansas
Email: snapper@yieldhousedigital.com